FAQs – Frequently Asked Questions
Welcome to our FAQ page! We’ve gathered the most common questions we receive to help you shop with confidence. If you need further assistance, feel free to reach out anytime at info@mayzeatelier.com.
Do you charge sales tax, customs fees, or duties at checkout?
No, we don’t charge sales tax, customs fees, or duties at checkout. These are handled by your local customs agency once your shipment reaches your destination country. This means no hidden fees at checkout or upon delivery.
Do you offer Trade Discounts?
Yes, we do! Mayze Atelier proudly supports professionals in the design, architecture, and construction industries. To access exclusive trade pricing, email us at info@mayzeatelier.com and we’ll guide you through eligibility and setup.
Do you offer Trade Accounts?
Yes. Trade accounts are available to industry professionals and businesses in the design space. Applications are now open as of Spring 2024. For more details or to apply, contact us at info@mayzeatelier.com.
Do you offer Wholesale Accounts?
Absolutely. If you're interested in placing bulk orders or exploring wholesale pricing, please contact us at info@mayzeatelier.com or fill out the Custom Quotations Form on our website at mayzeatelier.com. We’ll review your request and respond within 1–2 business days.
Do you offer custom pieces?
Yes, custom work is at the heart of what we do. We specialize in made-to-measure, one-of-a-kind furniture pieces tailored to your space and style. To get started, submit a request through our Custom Quotations Form at mayzeatelier.com, and our team will respond with a tailored quote within 24–48 hours.
How do I care for my stone piece?
Our stone pieces — including marble and travertine — are finished to be durable and user-friendly.
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Use a soft, damp cloth with mild soap for daily cleaning.
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Avoid harsh or acidic cleaners.
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For protection against stains or stubborn marks, we recommend Lithofin stone care products.
Visit our Care Guide for more care tips and product recommendations.
Are your plinths hollow?
No, our plinths are solid. Each one is made from 14–20mm thick stone slabs with expertly mitred edges and built with a plywood footed base for added stability and floor protection.
How heavy are your plinths?
Depending on the stone and size, plinths generally weigh between 50kg and 80kg. For precise weight details, please email us at info@mayzeatelier.com or use our live chat at mayzeatelier.com.
How heavy are your Travertine or Calcutta Marble Dining Tables?
These elegant dining tables are crafted from premium stone and typically weigh 130–145kg, depending on dimensions and material. Contact us for custom specs or size adjustments at info@mayzeatelier.com.
What is the estimated delivery timeline for my order?
All of our pieces are made to order, which allows us to ensure quality and detail.
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Processing Time: 4–5 weeks
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Shipping Time: 4-6 weeks, depending on your location
If you're working on a tight deadline, email us at info@mayzeatelier.com. While we can’t guarantee expedited orders, we’ll do our best to accommodate your request.
Can I change or cancel my order after placing it?
Once your order has entered production, it is non-cancellable and non-refundable. If you need to make changes before processing begins, please contact us immediately at info@mayzeatelier.com. We’ll do what we can to help.
How is shipping handled?
We offer free standard shipping on all orders.
Optional upgrades include:
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White-Glove Delivery: Includes in-home setup and packaging removal (extra fee applies).
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Expedited Shipping: Contact us directly to explore expedited shipping options.
We also take care of customs and duties in advance, ensuring no surprise charges when your order arrives.
What should I do if my order arrives damaged?
If your item arrives damaged, please follow these steps:
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Inspect the product immediately upon delivery.
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Notify us within 3 days.
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Submit clear photos of the item, packaging, and shipping labels.
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File a claim via your customer account under the “Claims” section.
If the damage is severe, you may refuse the damaged item. We’ll work with you on a replacement, blemish discount, or a tailored resolution.
Do you offer a warranty on your products?
Yes. All Mayze Atelier furniture includes a 6-month limited warranty:
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6 months for structural components (metal, solid wood)
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6 months for adhesive or soft parts (threading, connectors, etc.)
Please note: The warranty does not cover marble, glass, cushioning, or damage caused by misuse or unsuitable environments. Email info@mayzeatelier.com for full warranty terms.
Still have questions? We’d love to help.
Reach out anytime at info@mayzeatelier.com or visit us online at mayzeatelier.com.
Thank you for choosing Mayze Atelier — where timeless design meets purposeful craftsmanship.
