Refund, Returns and Repairs Policy

Mayze Atelier – Custom Order & Returns Policy

At Mayze Atelier, every piece is a work of art — designed, handcrafted, and refined to embody sculptural elegance and lasting craftsmanship. Because each order is made specifically for you, our policies are designed to protect both our artisans’ labor and your investment.

Custom Order Policy

All custom orders placed through our HoneyBook Contract Platform are non-refundable and non-cancellable once payment has been made and production has commenced.

Each client receives detailed communication throughout the process — including progress photos, material approvals, and final inspection images. These updates allow you to review and confirm that your piece aligns with your specifications before shipment.

Client Approval Protocol:

• You will receive the final approval image before your piece leaves our atelier.

• This is your final opportunity to review and either approve or request minor revisions (if applicable).

• Once approved — or if no written objection is received within 24 hours of the final photo being sent — the order is considered final and binding.

• After this point, no refunds, returns, or chargebacks will be accepted unless your item arrives with major functional damage.

Eligibility for Refunds or Repairs

Refunds or returns will only be granted if the item arrives with major damage that prevents its intended function — such as cracks, breakage, or structural failure.
Examples include:

• A broken table base or top that cannot hold weight

• A chair that cannot be safely sat on

Minor issues such as uneven seams if not previously clarified, natural veining, visible joints, or small imperfections do not qualify for refunds or returns. These are considered inherent to handcrafted and natural stone products.

Depending on the severity of the issue:

• Minor damages (e.g., small chips, light scuffs, or seal inconsistencies) will be repaired by our team or by a local artisan approved by Mayze Atelier.

• Major damages affecting function will qualify for a replacement or refund after inspection and claim approval.

All damage claims must include:

• Clear photos of the product and packaging

• A description of the issue

• Submission to claims@mayzeinteriors.com within 3 calendar days of delivery

Repairs & On-Site Solutions

For minor issues not affecting function:

• Mayze Atelier will arrange on-site repair by an approved artisan or reimburse local repair costs (with pre-approval).

For major functional damage:

• You may receive a replacement or partial/full refund, depending on severity and material availability.

Non-Refundable & Non-Returnable Cases

Refunds or returns will not be granted for:

• Custom or made-to-order pieces once production has begun

• Change of mind / buyer’s remorse

• Natural veining, color variation, or stone texture

• Handmade imperfections (e.g., slight seam variance)

• Light surface dust or minor scuffs from shipping

• Branding placement or engraving objections unless requested in writing before production

Branding Policy

Each Mayze Atelier piece carries an authentic brand insignia as part of its design heritage.

Clients can expect one of the following:

• A gold Mayze Atelier plaque positioned on the bottom right or left of upholstered pieces

• An engraved or carved Mayze Atelier logo on wooden or stone furniture

This mark signifies authenticity and craftsmanship.

Please Note:

• Requests to remove, hide, or alter branding must be communicated before production begins.

• Orders delivered with standard Mayze branding will not be eligible for refund or return on the basis of branding placement or visibility.

Returns (Non-Custom Items Only)

We want you to be overjoyed with your purchase.
For non-custom collection items, returns are accepted if:

• Requested via claims@mayzeinteriors.com within 10 days of delivery, and

• Item is in original packaging & like-new condition (no scratches, stains, or modifications).

• Item is damaged to the point of which function is impaired.

Return Options

A. Regular Return — Client arranges shipping and covers all associated costs.
B. Assisted Return (Limited Availability) — Within our fulfillment zone, we can coordinate a curbside pickup; standard outbound shipping cost is deducted from refund.

All shipping and handling fees (Standard, Express, or White Glove) are non-refundable once services are rendered.

Refunds are issued to the original payment method; if unavailable, store credit will be provided.

Surface & Transportation Policy

Our products travel internationally via sea freight and ground logistics, both of which may result in minor surface dust or light dirt accumulation during transit.

These small imperfections are normal within global furniture transport and do not constitute damage. Clients can easily remove surface debris with a soft, damp cloth and pat to dry.

Only severe damage — such as deep scratches, cracks, or broken components — will qualify for a repair or replacement.

Mayze Atelier is not liable for minor scuffs, natural material variations, or light debris caused by freight handling or sea transit, as these occurrences are standard in global shipping for handcrafted goods.

Why Custom Orders Are Final

Each Mayze Atelier creation is:

• Designed exclusively for the purchasing client

• Built to their specific dimensions, finishes, and materials

• Crafted by hand using natural stone, wood, and textiles

This process involves significant labor, resource allocation, and bespoke material sourcing. For these reasons, custom orders cannot be resold or repurposed, making them non-refundable once production begins.

We ensure transparency through every stage — from initial slab selection to the final polish — so that you remain informed and confident before your piece leaves our atelier.

Final Notes

• Any orders damaged due to third-party delivery teams not contracted through Mayze Atelier will not be eligible for refund or warranty coverage.

• Dirt, debris, or sea dust from international transport does not qualify for refund or claim.

• All approvals, communications, and claims must be in writing to ensure accountability on both sides.

Contact

For all order-related inquiries, production updates, or damage claims, please contact:
📧 claims@mayzeinteriors.com
📞 +1 (647) 326-0452

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